Frequently Asked Questions

Our company is considering introducing a soft flooring, HVAC preventative maintenance program - how do we go about this?

Contact us and one of our HBSA professionals will visit the business to understand the challenges and produce the best possible outcomes for you.

Typically, this could involve a maintenance program on a yearly cycle - although health and care facility programs necessitate more regular servicing, every 3-5 months. This extends the life of your building assets such as soft flooring and more importantly protects occupant health and wellbeing in the process.

Help! We have water damage, flooding and we’re worried about mould – what can we do?

Get professional assistance fast (in the first 10 hours) - with any water damage this is most crucial.

Don’t use fans to dry carpets – this can cause the further spread of mould spores, possibly cross contaminating the entire building.

Do NOT use chlorine bleach [sodium hypochlorite] to kill mould or disinfect mouldy areas.  Bleach isn’t very effective or a lasting killer of toxic mould growth and mould spores on/in porous, cellulose building materials (such as wood timbers, drywall, plasterboard, particleboard, plywood, plywood substitutes, ceiling tiles or carpets etc).

Do not ever try to paint over mould problems.

Remember, even dead mould can still cause allergic reactions - it's simply not enough to kill mould, it must also be removed physically.

Does HBSA guarantee its work?

Yes, all works under taken by exclusively by Healthy Building Systems Australia will be guaranteed. We guarantee to clean your soft flooring to exacting Australian Standards AS/NZS 3733:1995 and in line with the manufacturer’s recommendation. This includes guaranteeing not to damage your soft flooring and revitalising it as much as possible to our best ability and expertise.

Does HBSA use chemicals to treat our soft flooring?

Depending on the sites challenges and requirements. Although we mostly use environmentally safe (and in most cases natural, tea-tree based products) in soft floor treatments and decontaminations of HVAC etc.

What are VOC's (Volatile Organic Compounds)?

VOC's are organic compounds which contain the element, Carbon. VOC's evaporate easily at room temperature and often have a sharp smell. Common sources emitting VOC's into indoor air include housekeeping and maintenance products, office equipment, adhesives, carpeting, upholstery, paints and solvents.

In sufficient quantities VOC's cause eye, nose, and throat irritations, headaches, dizziness, visual disorders and memory impairment. Some VOC's have even been recognised as carcinogenic in certain situations, especially if highly concentrated indoors.

Mould and VOC misconceptions

There’s common misconceptions about soft flooring involving mould and emission of VOCs.  Although mould grows in any moist environment where dust and dirt typically provide nutrients, by keeping your flooring clean and dry, it makes it quite difficult for mould to grow on synthetic or wool carpet.

Soft flooring is also commonly - and wrongly - linked to high VOC levels.  Scientific studies show new soft flooring is one of the lowest emitters of VOCs into an indoor environment and such emissions dissipate very quickly. Low-level VOC emissions and the harmless odour from brand new soft flooring disappears inside 48-72 hours after installation (sooner if there’s fresh air, open windows and doors as per the green star rating).

Why should we consider installing soft flooring?

Soft floorings represent the best filter for I.A.Q (Indoor Air Quality) issues. Providing warmth and comfort, reducing noise, fitting OHS parameters e.g. soften falls, they add element of style and beauty.

Cost-wise soft floorings are also less expensive comparatively speaking over other flooring options and it wears well also (if properly maintained over time).

Contact HBSA

Memberships & Accreditations

  • Smart Approved Watermark
  • RIA
  • International Society of Indoor Air Quality and Climate
  • The Tri-State Restorers and Specialty Cleaners Association
  • Indoor Air Quality
  • Aged & Community Services
  • Specialised Cleaning & Restoration Industry